Terms & Conditions

Dear customers when you book online or via phone with MAC Mobile Car Wash you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

BOOKING:

• Bookings are deemed to be placed with MAC Mobile Car Wash booking portal. Bookings may also be made by calling the site phone and speaking to the supervisor. Payment is made using cash or Credit/Debit card (subject to availability). MAC Mobile Car Wash reserves the right to cancel or restrict bookings subject to availability.

PRICING:

• All prices are listed on our service menu which can be found on the site. We reserve the right to change pricing without prior notice.

PAYMENT:

• You are required to make the payment for your car wash when you return to pick up your vehicle, at the price set out in our service menu.
• Any amount unpaid will result in us retaining your vehicle and not releasing it until you have made payment in full to us. Your vehicle will remain with us, at your risk, until any such late payment is received.

Booking Terms & Conditions

• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.
• MAC Mobile Car Wash will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.
• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes. Any damage claims as a result of cleaning will be limited to the cost of the service.
• We cannot guarantee any firm times when accepting your booking.
• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.
• We reserve the right to use any one of our experienced staff to undertake your auto detailing and may need to change the detailer at short notice without penalty.
• Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavor to communicate the changes prior to arrival.
• We reserve the right to take a debit or credit card details to secure the booking.
• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
• All vehicles are cleaned at the customers own risk
• MAC Mobile Car Wash reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
• MAC Mobile Car Wash reserves the right to refuse or deny customer demands above and beyond the booked detailing
• MAC Mobile Car Wash will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Pricing and Payments Terms & Conditions

• MAC Mobile Car Wash reserve the right to charge an hourly rate of AED35 (or proportion thereof) for any work that is not within the boundaries of the booking.
• A minimum 30% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
• Our prices are based on detailing type, location, type of car and condition of the vehicle.
• MAC Mobile Car Wash reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
• MAC Mobile Car Wash reserves the right to amend any price during the detailing should it differ from the original estimate.
• Monthly Invoices will be rendered by MAC Mobile Car Wash. to the Client by or around the end of each month, and are due in full by the 10th day of the following month. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of AED30.00 a month. MAC Mobile Car Wash reserves the right to suspend service when payments become more than 15 days past due.

Communication

• MAC Mobile Car Wash will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. MAC Mobile Car Wash is not responsible for any of these potential costs.
• MAC Mobile Car Wash may provide your order request to any detailer within our network or out of our network to fulfill your request in a timely manner.
• When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.
• MAC Mobile Car Wash may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
• All inbound and outbound customer service calls may be recorded for quality assurance.

Our Service Terms & Conditions

• We may ask you where you heard about MAC Mobile Car Wash in order to gauge our marketing strategies
• We may conduct customer satisfaction surveys
• We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see below cancellation policy)

Cancellation Terms & Conditions

• We require 24 hours’ notice to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 35% of the service cost.
• Same day appointments that are cancelled will incur a charge of 35% of the service cost.
• MAC Mobile Car Wash reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
• MAC Mobile Car Wash reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• MAC Mobile Car Wash reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost redo the uncompleted or unsatisfactory portion of the service free of charge.
• Any claims must be filed within 48 hours of the completion of the service by phone, email ([email protected]), or submitting a review online. Pictures of the area must be emailed to [email protected] within 24 hours of the claim being made.
• Pre-Existing Damages
• It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should Double take MAC Mobile Car Wash representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Double Take MAC Mobile Car Wash responsible for any pre-existing damages to your car.
• Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should Double Take MAC Mobile Car Wash representative find any exterior imperfections, we will make you aware, however Double Take MAC Mobile Car Wash will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Double Take MAC Mobile Car Wash will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware of.
• Payment
• Invoices will be rendered by MAC Mobile Car Wash. to the Client by or around the end of each month, and are due in full by the 10th day of the following month. Any invoice or scheduled payment over 10 days past due will be subject to a late fee of $30.00 a month. MAC Mobile Car Wash. reserves the right to suspend service when payments become more than 15 days past due.

MAC Mobile Car Wash seeks to provide the best complete mobile auto detailing services throughout the UAE. We would like to take this opportunity to thank you for considering our mobile car wash services and spell out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our mobile car wash services. Should you have additional questions please do not hesitate to contact us by phone at
050 113 4356 or e-mail: [email protected]